Confidentiality - All interactions are completely confidential and any user contact details like phone number or mail id are not exposed even to Astrologers. All routing is done by an automated server that doesn’t expose any user details.
Quality - All Astrologers are verified. Most of them are already popular and established names in their respective cities or regions. But we still validate their education, years of experience and their subject matter expertise before we on-board them.
Secure Payment – Payment are done using Online Transaction Gateways. All transaction history including recharge and spending will be available in user Wallet.
Refund & Cancellation Policy
- Refunds cannot be issued on the order of any reports under any circumstances, once it reaches the "processing" (Allocated to Astrologer) stage. Customers are requested to order carefully and with full consideration.
- If you wish to cancel an order, please e-mail the customer care team at the firstname.lastname@example.org within 6 hour from making the payment.
- The timelines displayed on the site are approximate. We try to adhere to them to a very large extent. However, as these reports are individual and manually generated by our Astrologers, some delays are possible. We will try on a best case to deliver as soon as possible. Delays will not be considered as bases for refunds.
- We do not consider refunds for incorrect data provided by the customer. We request you to please re-check all your data when entered. AstroGuide will not consider refund requests resulting from the incorrect data provided by you. However, if you email us at email@example.com within six hour of ordering, we will consider the changes to be made.
- Any delay in the activation of subscription services will be dealt with immediately and compensated on pro-rata biases.
- The products and services offered by AstroGuide are not meant to replace any philosophical, emotional or medical treatment. It is offered here as a service. AstroGuide holds no responsibility or liability about the reality or reliability of the medical effects on the human physiology, by the gems represented and sold on the website. On order, the customer assumes full responsibility upon this matter. Thus, no refunds will be issued on this ground.
- Phone Advise: Please ensure and/or that your contact number is in full coverage area and that you answer the phone when it rings. Any call once connected, will not be refunded.
- All refunds will be made after deducting the transaction charges levied by the bank and/or the payment gateway, the cost of shipping or courier charges (back and forth), customs duty and / or any other charges that may have been borne by AstroGuide in processing and/or delivering the service, as applicable.
- Multiple payments against the same order will be refunded in full (without deducting transaction charges on the duplicate payments), after retaining the cost of a singular order.